Refund and Returns Policy

At Giftilia, your satisfaction is our top priority, and we want to ensure that your shopping experience is as delightful as our products. We understand that sometimes, situations may arise where you need to return or exchange an item. That’s why we’ve created this Refund and Returns Policy to guide you through the process.

30-Day Satisfaction Guarantee We are confident that you’ll love your Giftilia purchase. However, if you are not entirely satisfied with your order, we offer a 30-day satisfaction guarantee. This means that you have 30 days from the date of your order to initiate a return or exchange.

Eligibility for Returns and Exchanges To be eligible for a return or exchange, please ensure that the following conditions are met:

• The item must be in its original packaging.
• Unopened and unused.
• In the same condition as it was received.

Return Process

Contact Us: To initiate a return or exchange, please contact our dedicated Customer Service Team at +1 (343) 342-4338

or email us at support@giftilia.com. Our friendly team will guide you through the process and provide you with a Return Authorization (RA) number.

Pack Your Item: Safely pack the item you wish to return, ensuring it is in its original packaging and meets the eligibility criteria mentioned above. Remember to include the RA number provided by our Customer Service Team.

Send It Back: Ship the item to the address provided with your RA number. We recommend using a trackable shipping service to ensure your return is received.

Refund or Exchange Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. We will then process your request based on your preference:

• Refund: If you opt for a refund, it will be issued to the original payment method used during your purchase. Please note that incurred shipping charges are non-refundable.
• Exchange: If you prefer an exchange, we will promptly send you the replacement item. If the new item’s value is higher or lower than the original, we will either charge or refund the difference accordingly.

Exclusions Please be aware of the following exclusions:

• Per health and safety regulations, we are unable to accept returns or exchanges on food products.

Our Commitment to You At Giftilia, your satisfaction is not just a goal; it’s our guarantee. We are committed to providing you with amazing quality, unique gift options, and the highest level of service. If you ever have any questions or need assistance, please don’t hesitate to reach out to us at +1 (343) 342-4338 or email us at support@giftilia.com. Your happiness is our happiness, and we’re here to make your journey with us as joyful as possible.